Incorrect Royal slider ID or problem with query

beeiitbee's Avatar

beeiitbee

09 Jun, 2020 08:04 AM

Just downloaded Royal slider and dragged the widget to my elementor WP page to find an 'error message Incorrect Royal slider ID or problem with query' any help appreciated

  1. Support Staff 1 Posted by Dmitry Semenov on 09 Jun, 2020 09:29 AM

    Dmitry Semenov's Avatar

    Hello,

    Please make sure that you have at least one created slider (you can make one on edit sliders page). Then you'll be able to chose it from "Select slider to add" dropdown.

    If you'll still have problem after this - try going to RoyalSlider Settings page and check an option to include files on all pages.

  2. 2 Posted by beeiitbee on 09 Jun, 2020 09:35 AM

    beeiitbee's Avatar

    Hi - thank you. How do I get to the edit sliders page?

    Thanks

    Jonathan

  3. Support Staff 3 Posted by Dmitry Semenov on 09 Jun, 2020 05:07 PM

    Dmitry Semenov's Avatar

    Go to your admin area and just click RoyalSlider in the left sidebar.

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