Royal Slider is just black

michaelc's Avatar

michaelc

14 Oct, 2020 09:21 PM

The Royal Slider on this page https://royalrestrooms.com/portable-restrooms/ is just black. It is updated to v2.1 which looks to be the latest version, at least as Wordpress sees it. It doesn't show that it needs an update. This happens in Firefox and Chrome.

Please help!

Thank you.

  1. Support Staff 1 Posted by Dmitry Semenov on 15 Oct, 2020 12:15 PM

    Dmitry Semenov's Avatar

    Hello,

    There is a JavsScript error from a that blocks the execution. Most likely this will help https://wordpress.org/plugins/enable-jquery-migrate-helper/

    You're also using a very old version of the plugin, so consider updating https://dimsemenov.com/plugins/royal-slider/wp-update/

  2. 2 Posted by michaelc on 15 Oct, 2020 10:13 PM

    michaelc's Avatar

    So, the only option is a paid version?

     

    --
    Michael Cordova

    21stsoft.com <http://21stsoft.com/>
    (303) 744-2178

  3. 3 Posted by michaelc on 15 Oct, 2020 10:25 PM

    michaelc's Avatar

    Sorry. I had previously purchassed it.

     

    --
    Michael Cordova

    21stsoft.com <http://21stsoft.com/>
    (303) 744-2178

     

    From: Michael Cordova [mailto:[email blocked]]
    Sent: Thursday, October 15, 2020 4:13 PM
    To: 'Dmitry Semenov'
    Subject: RE: Royal Slider is just black [RoyalSlider WordPress Issues #49677]

     

    So, the only option is a paid version?

     

    --
    Michael Cordova

    21stsoft.com <http://21stsoft.com/>
    (303) 744-2178

  4. Support Staff 4 Posted by Dmitry Semenov on 16 Oct, 2020 06:09 AM

    Dmitry Semenov's Avatar

    If you already purchased it, you can always download the latest version from your CodeCanyon downloads page.

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