Vimeo URL rejected

BLS Corp's Avatar

BLS Corp

09 Aug, 2021 03:21 PM

Creating a new slide, and URL from any Vimeo video is rejected.
Error message is "Incorrect URL to Vimeo video page, or problem with request."
The link is confirmed correct, and the Vimeo settings for the videos are the same as all previously Vimeo-imported slides

  1. Support Staff 1 Posted by Dmitry Semenov on 09 Aug, 2021 03:42 PM

    Dmitry Semenov's Avatar


    Are you sure that video isn't private or unlisted? Even if the video URL is rejected - the plugin is still able to show it, you just have to upload your own cover image ("Add Image" in edit slide window).

  2. 2 Posted by BLS Corp on 09 Aug, 2021 10:01 PM

    BLS Corp's Avatar

    Thanks Dmitry, the video is definitely public. But I appreciate the tip
    that the plugin still works even when the URL doesn't.
    When I upload a 16:9 image, though, it crops it to a square thumbnail
    regardless of the edit settings, whereas when linking from Vimeo works, the
    thumbnail image imports correctly. Any advice there?
    Thanks again for the help

  3. Support Staff 3 Posted by Dmitry Semenov on 10 Aug, 2021 10:21 AM

    Dmitry Semenov's Avatar

    By default, the plugin does not crop images.

    It uses WordPress "large" image size by default, possibly your theme crops it? You may override this setting maximum size of images in Image Options section of slider.

    You can also just force slider to use originally uploaded images

    This also may help

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